This Privacy Policy explains how Apuestas Elitte Club manages personal information connected with our website and our physical Melbourne venue. We are an Australian gastro-bar and offline card room, and this policy is intended to make our approach clear when you visit, get in touch, request a table, or join a venue experience.
We collect information that is relevant to operating the club, responding to you, and arranging the physical experiences you ask us about. The type of information involved will depend on how you interact with us.
When you request a table, make an enquiry, or contact the club, we may collect details that help us respond and plan your visit. This can include your name, email address, phone number, preferred date or time, party details, and the content of your enquiry. We use these details only where relevant to answering, clarifying, confirming, or managing the request you have made with us.
When you use our website or communicate with us, we may receive technical and interaction information such as browser or device information, pages visited, form submissions, and the content of correspondence. This information helps us operate, secure, understand, and improve the website and our communications. Details about cookies are addressed separately in our Cookie Policy.
Our physical card room may keep operational records for poker sessions and organised tournament participation. These may include a participant name or chosen player identifier, attendance, table allocation, a tournament chip buy-in record, points, trophy recognition, and leaderboard standings. These are physical venue records used to support orderly offline poker events, poker tables, Texas Hold'em tournaments, high roller experiences, and administration of venue rules.
We use personal information for clear operational purposes connected with your request, your visit, and the running of the club. The following examples explain the main ways this can occur.
We use information to respond to table requests, arrange visits, communicate about availability, and support the guest experience across the gastro-bar, lounge, and card-room settings. Where you provide contact details, we may use them to confirm a request, seek clarification, or share information that is directly relevant to the reservation or enquiry you asked us to manage.
Information may support day-to-day venue administration, service quality, safety, and the application of club rules. This can relate to dining, social lounge activity, physical poker tables, and the card room. We use information in a measured way to help the club run smoothly and to address operational questions that arise during a guest visit or organised venue activity.
For Texas Hold'em tournaments and related physical club programmes, records can help organise seating and attendance, track tournament chips and chip buy-ins, record points, recognise trophies, and maintain leaderboard standings. We may also use relevant information to communicate event details. The same orderly approach applies where a high roller experience is offered as part of the venue programme.
Feedback, correspondence, and website-use information may help us improve site content, respond to enquiries, and maintain website functionality. We aim to keep communications relevant to your request or relationship with the club. For information specifically about cookies and related website technologies, please read our separate Cookie Policy.
We do not treat personal information as a general venue feature. Where information is shared, it is limited to circumstances connected with operating the club, administering an activity, or responding responsibly to a situation.
Information may be shared with people or providers who help us operate the website, reservations, communications, or venue services where that support is needed. Access should be limited to the information required for the relevant function. This is operational support for the club and its guests, rather than a sale of personal information.
Limited information may be visible or shared in the venue where it is needed to run an offline poker event or recognition system. This can include participant identifiers, points, trophy recognition, and leaderboard standings for the card room or Texas Hold'em tournaments. Any presentation is limited to what is appropriate for that physical club activity.
We may disclose information where this is required or reasonably necessary to address legal, safety, rights-protection, or organisational transition circumstances. Any disclosure is handled with appropriate care in the context of the situation and with regard to the information involved.
We retain personal information for as long as reasonably needed for the purpose for which it was collected, including reservation follow-up, venue administration, and applicable record needs. Retention can vary according to the type of information and the operational context. Physical tournament records may be kept where needed to administer points, leaderboard standings, trophies, or an organised event.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This approach applies to information held through the website and information used in the venue. No method of handling information can be guaranteed as completely secure, so please contact us if you have a privacy concern.
You can contact Apuestas Elitte Club if you would like to ask a question about information held about you or the way it has been handled.
You may contact the club to request access to, or correction of, personal information held about you. Please provide enough detail for us to identify the request and the interaction it relates to. Where appropriate, we may need to confirm identity or ask for clarification before responding, so that personal information is handled carefully.
You may ask us to update your contact details or raise a preference about future direct communications. Please make the request through the club and identify whether it relates to a reservation, event, or other venue communication. We will consider the request in the context of the details and relationship involved.
If you believe your privacy has not been handled appropriately, please contact Apuestas Elitte Club with the details of your concern. We will consider the matter and respond through the appropriate channel. The dedicated privacy contact details are provided in the next section so your enquiry can be directed clearly.
For privacy questions, access or correction requests, or privacy concerns, please use the club's reservations contact channel. Providing relevant details about your request will help us direct it appropriately. The address below is the physical Melbourne venue location.
We may update this Privacy Policy from time to time as our website, venue operations, or information-handling practices change. The current version published on this website should be reviewed for changes. Any material update will be reflected in the policy text.
Apuestas Elitte Club
You must be at least 21 years old to enter this website and explore our dining and live card-room experiences.
